Description of HP 5 year Next business day Onsite HW Support with Defective Media Retention for DesignJet Z9-44 1 roll

• When hardware problems occur, it's important to get back on track as quickly as possible. Expertise is at your fingertips with HP's next business day on-site hardware support, enhancing product uptime. With efficient remote assistance or practical next-day on-site support, help is available when you need it—so you can return to work.
  
  

  Benefits of HP Care Pack

  
  We come to you next business day:
  Repairs, spare parts, and service are handled at your location the next business day. Our experts are available 9 hours a day, 5 days a week.
  Reliable support you can trust:
  You can be assured that your hardware will be as good as new as soon as possible, thanks to our knowledgeable experts and efficient service and support.
  Help is available by phone—or comes right to your door:
  Our support specialists are always ready to assist in the way the situation calls for, whether it's remote support over the phone or in-person.
  
  Service Type: On-site repair
  Response time: Next business day response
  Coverage window: Standard business days – 9 hours
  Service Location: On-site
  Service Method: On-site repair