Description of HP 4 year Parts Coverage Onsite DesignJet XL 3800 Hardware Support

• When hardware issues occur, it's important to get back up and running as quickly as possible. Expertise is at hand with HP's next business day onsite hardware support, allowing you to improve product uptime. With efficient remote assistance or convenient next-day onsite support, you can get help when you need it—so you can get back to work.
  
  

  Benefits of HP Care Pack

  
  We'll come to you the next business day: Repairs, parts, and service are handled on-site the next business day. Our experts are available 9 hours a day, 5 days a week.
  Support you can rely on: You can be confident that your hardware will be as good as new as quickly as possible thanks to our knowledgeable experts and efficient service and support.
  Help is available over the phone—or right at your door: Our support specialists are always ready to assist in the manner the situation requires, whether it's remote support via phone or in person.
  
  Service Type: Onsite repair
  Response Time: Next business day response
  Coverage Period: Regular business days – 9 hours
  Service Location: Onsite
  Service Method: Onsite repair