Description of HP 4 year Parts Coverage Onsite DesignJet XL 3800 Hardware Support

• When hardware issues arise, it's essential to get back up and running as quickly as possible. Expertise is at your fingertips with HP's next business day on-site hardware support, allowing you to improve product uptime. With efficient remote assistance or practical next-day on-site support, you can receive help when you need it – so you can return to work.
  
  

  Benefits of HP Care Pack

  
  We come to you the next business day:
  Repairs, parts, and service are handled at your location the next business day. Our experts are available 9 hours a day, 5 days a week.
  Support you can rely on:
  You can rest assured that your hardware will be as good as new as quickly as possible thanks to our knowledgeable experts and efficient service and support.
  Help is available by phone – or comes straight to your door:
  Our support specialists are always ready to assist in the manner the situation requires, whether it's remote support over the phone or in person.
  
  Service Type: On-site repair
  Response Time: Next business day response
  Coverage Period: Regular business days – 9 hours
  Service Location: On-site
  Service Method: On-site repair