Description of HP 1 Year Post Warranty Parts Coverage DesignJet XL 3800 Hardware Support

• When hardware issues arise, it's important to get back up and running as quickly as possible. Expertise is just a call away with HP's next-business-day onsite hardware support, allowing you to improve product uptime. With efficient remote assistance or convenient next-day onsite support, you can get help when you need it—so you can get back to work.
  
  

  Benefits of HP Care Pack

  
  We come to you next business day: Repairs, parts, and service are taken care of at your location the next business day. Our experts are available 9 hours a day, 5 days a week.
  Support you can rely on: You can be confident that your hardware will be as good as new as quickly as possible, thanks to our knowledgeable experts and efficient service and support.
  Help is available by phone—or right at your door: Our support specialists are always ready to assist in the way that the situation requires, whether it's remote support over the phone or in-person assistance.
  
  Service Type: Onsite repair
  Response Time: Next business day response
  Coverage Period: Regular business days – 9 hours
  Service Location: Onsite
  Service Method: Onsite repair