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Customer Service

If you have any questions, you are always welcome to contact one of our experts who are ready to help.

Contact Information

Email: Shop@grafisk-handel.dk

Phone: 36 86 80 80
Chat: Chat with one of our staff, so you can get assistance quickly.

Office Hours:

Our phone is open Monday to Thursday from 08:00 to 16:00 and Friday from 08:00 to 15:30.
Saturday, Sunday, and public holidays: Closed.

Learn a bit about our

Delivery and Delivery Time

Purchase Terms

Cancellation

Complaint

Right of Withdrawal

Payment

Return Policy

PriceRunner Purchase Guarantee

FAQ - Frequently Asked Questions:

Why hasn't my order been shipped?

There can be several reasons why your order has not yet been shipped. The most common reason is that not all items were in stock at the time of ordering, and we are waiting for the product to arrive from our supplier.
You will be informed by email when your package leaves our warehouse, and you will find your tracking number there.

Where can I track my order?

When the package is shipped, you will receive a tracking number that you can use with the specific shipping company.
You can also track it here: Track your package

Is the product in stock?

You will be able to see our stock status on a specific product when you are on the product page. Here, our own stock status will be shown, as well as the stock status at our remote warehouse.
It will be indicated with the color green or red to show whether the product is in stock or not.

What payment options do I have?

- Private: When you shop privately, you have card payment, MobilePay, Trustly prepayment, and Apple Pay as payment options.

- Business: When you shop as a business, you have card payment, MobilePay, Trustly prepayment, Grenke Leasing, Apple Pay, and invoice as payment options.
- Public: If you are shopping as a public organization, you have the option to pay via your EAN number.

How do I return my item?

If you wish to return an item, you must contact us via email within your right of withdrawal period. You must then return the item to our address and include a note with the reason for return and your order number.
It is also possible for you to visit our office, after agreement, to return the product to save shipping costs.

Why am I not approved for credit payment?

If you have chosen invoice payment and subsequently received an email that unfortunately the credit cannot be approved, you must complete the payment link you received for your order to be processed.
The reason for the credit denial could either be that our accounting department cannot approve your finances, your company form does not meet the requirements, or there hasn't been sufficient financial information to assess.

If you have other questions or wish to learn more about our terms and conditions, feel free to contact us or read more in our trading conditions here "Terms and Conditions"