Description of HP 5 year Parts Coverage DesignJetXL 3800 Hardware Support

• When hardware issues arise, it's important to get back up and running as quickly as possible. Expertise is at your fingertips with HP's next business day on-site hardware support, allowing you to enhance product uptime. With efficient remote assistance or practical next-day on-site support, you can get help when you need it, so you can return to work.
  
  

  Benefits of HP Care Pack

  
  We come to you the next business day:
  Repairs, spare parts, and service are handled at your location the next business day. Our experts are available 9 hours a day, 5 days a week.
  Reliable support you can trust:
  You can be assured that your hardware will be as good as new as quickly as possible thanks to our knowledgeable experts and efficient service and support.
  Help is available by phone – or comes right to your door:
  Our support specialists are always ready to provide assistance in the way the situation requires, whether it’s remote support over the phone or in person.
  
  Service Type: On-site repair
  Response Time: Next business day response
  Coverage Period: Regular business days – 9 hours
  Service Location: On-site
  Service Method: On-site repair